ngd 88 Privacy Policy

Introduction and Scope

ngd 88 is an online entertainment platform offering sports betting, casino games, and related services for Bangladeshi users. This Privacy Policy ("Policy") applies to the website https://ngd-88.cam, its mobile application, and all associated digital services.

The purpose of this policy is to clearly inform you how your personal information is processed, with whom it may be shared, and what rights you have over your data. Our Terms and Conditions and this Privacy Policy together form the legal basis for using ngd 88.

By using ngd 88's services, you consent to the processing of your information as described in this policy. If you disagree with any part of this policy, please stop using our platform.

Types and Methods of Data Collection

ngd 88 collects your information in several ways. Some information is provided directly by you, while other information is collected automatically when you use our services.

2.1 Information You Provide Directly

Information you submit during account registration, identity verification, and financial transactions includes:

• Full name, date of birth, and national ID number
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay mobile wallet number (for transaction purposes only)
• User preference settings and profile information
• Content of communications with the support team

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device identifier information
• Browser type, operating system, and device type
• Time of access, page navigation patterns, and session duration
• Gaming activity — betting history, wins, and losses
• Transaction date, time, and amount

2.3 Information Received from Third Parties

In some cases, we may collect additional identity-related information through identity verification agencies or payment processors. This information is used solely for meeting legal obligations and preventing fraud.

Purpose of Data Use

ngd 88 uses collected information for the following specific purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposits and withdrawals
• Determining eligibility for bonuses and rewards
• Providing a customised gaming experience

3.2 Security and Fraud Prevention

• Detecting suspicious transactions or account activity
• Preventing multiple accounts or unauthorised access
• Fulfilling legal obligations related to anti-money laundering
• Ensuring the technical security of the platform

3.3 Communication and Support

• Providing support via 24/7 live chat and email
• Sending important account-related notifications
• Sharing promotional information and offers with your consent

3.4 Service Improvement

By analysing overall user experience, we continuously improve our platform's performance and game layout. This analysis is always done in aggregate and anonymised form.

Data Storage and Security

ngd 88 treats the security of your personal information as a top priority. We apply industry-standard technical and organisational measures.

4.1 Technical Security Measures

• SSL/TLS encryption used for all data transfers
• AES-256 encryption applied to stored data
• Secure firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP) available

4.2 Data Retention Period

We retain your information while your account is active. Even after account closure, certain information may be kept for a defined period to meet legal obligations, resolve disputes, or investigate fraud. After that period, the information is securely deleted or anonymised.

4.3 Staff Access Controls

Only authorised staff may access your information, and only when there is a valid reason to do so. Every access event is logged and reviewed regularly. All staff receive regular training on data protection.

Sharing Data with Third Parties

ngd 88 never sells your personal information or transfers it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

• Payment processors (bKash, Nagad, Rocket, Upay) — minimum information necessary to process transactions
• Identity verification services — for KYC processes only
• Game providers — technical information to ensure the gaming experience
• Cybersecurity firms — for platform security purposes

Each of these partners is bound by a strict confidentiality agreement and may use the information received only for the specified purpose.

5.2 Legal Obligations

We are obliged to comply with applicable laws in Bangladesh, court orders, or lawful directives from regulatory authorities. In such situations, the required information may be provided to the relevant authority.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance, and this Privacy Policy will continue to apply.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ngd 88 website and app. These help improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, managing security tokens, and processing payments. These cannot be disabled.
• Functional Cookies: Used to remember your language preference, game settings, and personalised choices.
• Analytics Cookies: Used to review site usage and improve service quality. This data is aggregated and anonymised.

6.2 Cookie Controls

Your browser settings include options for managing cookies. However, disabling essential cookies may cause problems with core functions such as login and payment.

Your Rights and Choices

You have the following rights regarding your personal information, and ngd 88 is committed to respecting them:

7.1 Right of Access

You have the right to request information about what data we hold about you. A copy of your information will be provided after identity verification.

7.2 Right to Rectification

If your profile contains incorrect or incomplete information, you may request a correction. Some information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we are required to retain some information for a defined period due to legal obligations or ongoing disputes.

7.4 Unsubscribing from Marketing Communications

If you do not wish to receive promotional messages and offers, you may cancel your subscription through account settings or via the support team. Account security and transaction-related notifications will continue regardless.

Protection of Minors

ngd 88 strictly follows a 21+ age policy. Our platform is exclusively for adult users, and we do not knowingly collect information from anyone under the age of 21.

Age verification is in place at the time of registration. If we become aware that a minor's information has entered our system, that information will be deleted immediately and the account will be closed.

For more details about our commitment to responsible gaming, please read our Responsible Gaming page — it covers setting limits, self-exclusion, and support resources.

Policy Changes and Updates

ngd 88 reserves the right to revise this Privacy Policy as needed. Reasons for changes may include updates to legal obligations, the introduction of new services, or improvements to data protection practices.

9.1 Notification of Changes

For significant changes, you will be notified via your registered email or mobile number, or through a notice on the site. For minor edits, only the "Last Updated" date at the top of this page will change.

9.2 Meaning of Continued Use

If you continue using the platform after receiving a notice, it will be assumed that you have accepted the updated policy. If you do not agree to any changes to the policy, contact our support team to close your account.

To learn more about us or read details about ngd 88's services, visit our About Us page.

Contact

For any questions about this privacy policy, requests to access your information, or any concerns, please contact us:

Our support team usually responds within a few hours. For privacy-related requests, identity verification may be required.